Refund policy
Return and Refund Policy
Shop with confidence.
A lamp or a piece of décor should look right in your home. You often only know once it is in the room, so we give you plenty of time to decide.
You have 30 days to return your item
You can start a return within 30 days of delivery. Your statutory right to cancel within 14 days of receiving your order under the Consumer Contracts Regulations 2013 remains unaffected.
In what condition?
Please return items unused and in their original condition, with all parts, accessories and the original packaging. We recommend keeping the packaging until you are sure you want to keep the product, as it protects the item during the return journey.
No processing fees
We do not charge any restocking or handling fees for returns.
How to start a return
Send a short email to support@lightinglondon.uk with your order number. We will guide you through the next steps and tell you where to send the item. You can also use our Cancellation Form.
Return shipping costs
You are responsible for the cost of returning the item, unless it arrived faulty, damaged or not as described. In that case we cover the return costs. We recommend using a tracked delivery service so your parcel can be followed at all times. Please pack the item carefully, as you are responsible for it until it reaches us.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or not as described, please contact us at support@lightinglondon.uk as soon as possible with your order number and a few photos. We will arrange a replacement, a repair or a full refund, in line with your rights under the Consumer Rights Act 2015. For faulty electrical items, please stop using the product until we have helped you.
Prefer a different item?
Exchanges are possible on request. Let us know which product, size or colour you would like instead, and we will arrange it for you.
Your refund
Once we have received and checked your return, we will refund the amount to your original payment method within 7 working days. Depending on your bank or payment provider, it may take a few extra days to show in your account. If you cancel under your 14-day legal right, your refund will include the standard delivery cost you paid.
Questions?
Feel free to contact us at support@lightinglondon.uk. We are happy to help.
How to reach us
Business name: Camies Commerce
Business address: [add your business address here]
Email: support@lightinglondon.uk
Customer service:
Monday to Friday: 9:00 – 17:00.
Average response time: within 1 working day.