Privacy policy

Privacy Policy

Your data is yours. At LightingLondon we treat it with the same care as every order we send out. This policy explains what personal information we collect, how we use it and how we protect it when you visit lightinglondon.uk, place an order or contact our customer service team. By using our website you agree to the practices described here. If you do not agree, please do not use our services.

Who we are

LightingLondon (lightinglondon.uk) is a trading name of Camies Commerce, which is the controller of your personal data.
Business name: Camies Commerce
Business address: [add your business address here]
Email: support@lightinglondon.uk

What information we collect

When you use our website we may collect:

  • Technical information, such as your IP address, browser type, device and time zone.
  • Order information, such as your name, email address, phone number, delivery address and payment details.
  • Information you give us when you contact us, for example in a support request.

How we use your information

We use your information to:

  • Process and deliver your orders (to fulfil our contract with you).
  • Provide customer service.
  • Keep our website secure and prevent fraud.
  • Meet our legal obligations, such as tax and accounting rules.
  • Improve and personalise your shopping experience, where this is in our legitimate interest or you have given your consent.
  • Send you news, offers or marketing, but only if you have agreed to this. You can withdraw your consent at any time.

Sharing your information

We only share your information with trusted partners who help us run the store, including:

  • Payment providers
  • Shipping and courier companies, and our fulfilment partners
  • Technology and marketing service providers, such as Shopify, which hosts our store

We never sell or rent your personal data.

Cookies

Our website uses cookies to:

  • Remember your settings and keep your basket working.
  • Understand how the website is used so we can improve it.
  • Show you content that matches your interests, where you have agreed to this.

When you first visit, you can accept or decline non-essential cookies. You can also change your cookie settings in your browser at any time. Some features may not work properly if you block all cookies.

Your rights

Under data protection law you have the right to:

  • Ask for a copy of the personal data we hold about you.
  • Have your data corrected or deleted.
  • Restrict or object to how we use your data.
  • Receive your data in a portable format.
  • Withdraw your consent at any time, for example by unsubscribing from marketing emails.

To use any of these rights, email us at support@lightinglondon.uk. We will reply within one month. If you are not happy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. You can also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

Data protection for children

Our services are intended for adults. We do not knowingly collect personal data from anyone under 18. If we learn that we have received such data, we will delete it promptly.

Transfers outside the UK

Some of our partners, such as payment, technology and shipping providers, may process your data outside the United Kingdom, for example in the EU, the United States or Asia. Whenever this happens, we make sure appropriate safeguards are in place so that your data remains protected in line with UK data protection standards.

Security and how long we keep your data

We take data security seriously. We keep your data only for as long as necessary to:

  • Provide our services.
  • Meet legal obligations (for example, accounting records are generally kept for six years).
  • Resolve disputes.

Changes to this policy

We may update this policy from time to time. The latest version is always available on lightinglondon.uk, so please check back now and then.

Contact us

Questions about this privacy policy? Contact us:
Business name: Camies Commerce
Business address: [add your business address here]
Email: support@lightinglondon.uk
Customer service: Monday to Friday, 9:00 – 17:00. We aim to respond within 1 working day.

Thank you for trusting LightingLondon. We protect your data and make sure your purchase runs smoothly.